Overview
We understand that plans can change. This page outlines how cancellations are handled for both travellers and our journeys.
All cancellation requests must be made in writing via email and are only considered valid once received and acknowledged by us in writing.
Relationship to Booking Terms
This Cancellation and Refund Policy forms part of our Booking Terms and should be read together with those terms.
Please review our full Booking Terms before confirming your booking.
Cancellations by You
If you need to cancel your booking, the following terms apply:
- All 20% deposits are non-refundable and non-transferable unless Three Tenths Travel cancels the journey
- If you cancel after paying, your 20% deposit will not be returned
For remaining payments:
60 days or more before departure
- Remaining 80% balance refundable, excluding the 20% deposit
30 – 59 days before departure
- 50% of total journey cost is non refundable
Less than 30 days before departure
- 100% of total journey cost is non refundable
These timelines are based on the journey start date.
Transferring Your Booking
If you are unable to travel, you may request to transfer your booking to another person. Transfers must be requested in writing.
- Transfers are subject to approval
- The replacement traveller must meet all journey requirements
- Any additional costs incurred will be your responsibility
Cancellations by Us
We reserve the right to cancel a journey in certain circumstances, including:
- Minimum group size not being met
- Unforeseen operational issues
- Events outside our control
If we cancel a journey, you will be offered:
- A full refund, including your 20% deposit
or
- The option to transfer to another journey where available
Three Tenths Travel is not responsible for any non-refundable expenses incurred by the traveller, including flights, visas, insurance policies, accommodation, or other independently arranged services.
Changes to Your Booking
If you request changes to your booking:
- We will do our best to accommodate them
- Changes are subject to availability
- Additional costs may apply
Changes to the Journey
We may make minor adjustments to itineraries due to:
- Weather conditions
- Local factors
- Operational requirements
These changes are made with the intention of preserving the overall experience and do not qualify for refunds.
Force Majeure
Three Tenths Travel cannot be held responsible for cancellations, delays, itinerary changes, losses, or additional costs arising from events beyond our reasonable control, including natural disasters, severe weather, political unrest, government restrictions, strikes, transportation disruptions, pandemics, or other unforeseen circumstances.
In such circumstances, refunds will be subject to the recovery of funds from suppliers and partners.
Travel Insurance
Comprehensive travel insurance is required.
Your policy should cover:
- Journey cancellation
- Medical expenses
- Travel delays
- Personal belongings
We strongly recommend purchasing travel insurance at the time of booking.
No Shows
Failure to join a journey or missing any part of it will be treated as a cancellation.
No refunds will be provided.
Refund Process
Any applicable refunds will be calculated in accordance with this Cancellation and Refund Policy and our Booking Terms.
Where refunds are applicable:
- They will be processed using the original payment method where possible
- Processing times may vary depending on your payment provider