Overview
We understand that plans can change. This page outlines how cancellations are handled for both travellers and our journeys.
All cancellation requests must be made in writing via email and are only considered valid once received and acknowledged by us in writing.
Cancellations by You
If you need to cancel your booking, the following terms apply:
Deposit payments are non-refundable
If you cancel after paying your deposit, it will not be returned
For remaining payments:
60 days or more before departure
Remaining balance refundable, excluding deposit
30–59 days before departure
50% of total journey cost is non-refundable
Less than 30 days before departure
100% of total journey cost is non-refundable
These timelines are based on the journey start date.
Transferring Your Booking
If you are unable to travel, you may request to transfer your booking to another person.
Transfers are subject to approval
The replacement traveller must meet all journey requirements
Any additional costs incurred will be your responsibility
Cancellations by Us
We reserve the right to cancel a journey in certain circumstances, including:
Minimum group size not being met
Unforeseen operational issues
Events outside our control
If we cancel a journey, you will be offered:
A full refund
or
The option to transfer to another journey
We are not responsible for additional costs such as flights or personal arrangements.
Changes to Your Booking
If you request changes to your booking:
We will do our best to accommodate them
Changes are subject to availability
Additional costs may apply
Changes to the Journey
We may make minor adjustments to itineraries due to:
Weather conditions
Local factors
Operational requirements
These changes are made with the intention of preserving the overall experience and do not qualify for refunds.
Travel Insurance
Comprehensive travel insurance is required.
Your policy should cover:
Trip cancellation
Medical expenses
Travel delays
Personal belongings
We strongly recommend purchasing insurance at the time of booking.
No Shows
Failure to join a journey or missing any part of it will be treated as a cancellation.
No refunds will be provided.
Refund Process
Where refunds are applicable:
They will be processed using the original payment method where possible
Processing times may vary depending on your payment provider